IntechraParts-Columbus EBay Contact, Policies, Shipping and Warranty Information

We try to make you the buyer as happy as we possibly can. We have been very successful working out issues with winning bidders on eBay. If there are any concerns or questions not already answered regarding our auctions feel free to email us at eBay.Columbus@IntechraParts.com.

Our hours of operation are 8:00 A.M. - 4:00 P.M. EST M-F. Order's placed after 4:00 P.M. on Friday will not be processed until the following Monday.

Email is answered between 8:00 A.M. - 4:00 P.M. EST M-F. Emails sent on Friday after 4:00 P.M. will not be answered until the following Monday.

We can be reached by phone at (614) 328-4039 or at (614) 328-4068 Monday - Friday 8 A.M. - 4 P.M. EST

Auction Policy

PLEASE READ ALL OF THESE TERMS AND CONDITIONS THOROUGHLY.

Your Bid is a Contract! Winning an auction is a Binding Contract to Buy. Both we and eBay take non-paying bidders seriously. Failure to make payment on your winning bid will result in negative feedback as well as non-pay bidders will be reported to eBay.

We strive to make your eBay experience a good one. We make every effort to list all of our items accurately. Compatibility of any product is the purchasers' responsibility. Please read the product ad carefully. We endeavor to list all available information in the ad, therefore, in many cases an item's specifications may have been obtained via the Internet. If you have any questions regarding this product please visit the manufacturer's web site or call their customer service before placing your bid.

We strive to list all our items accurately, however, some of our items may have cosmetic imperfections such as case scratches, minor blemish and discoloration due to normal wear and tear, that do not in any way affect the performance of the unit. For these reasons, our warranty only covers the operation of the item and not the cosmetics.

Unless otherwise stated, auctions are only for the item displayed. In many cases auctions will NOT include peripheral equipment such as power cords, chargers, manuals, software, cables, OEM warranties, batteries, cradles, keyboards, mice, licenses and Operating Systems.

Shipping

Intechra Parts only ships product within the continental United States. IntechraParts does NOT ship to P.O. Boxes, APO and FPO addresses or Internationally.

Intechra Parts Does Not Ship Outside The Continental United States.  We Do Not Ship Internationally; this Includes Canada and Mexico.

Buyer is responsible for all shipping charges.

LOCAL PICK-UP HAS A $4.00 CHARGE, MUST BE PICKED UP BETWEEN THE HOURS OF 12:00P.M.-4:00P.M. ITEM MUST BE PRE-PAYED BEFORE PICK-UP. PLEASE DO NOT PAY FOR PRODUCT RIGHT AWAY SO WE CAN ADJUST THE INVOICE ACCORDINGLY FOR LOCAL PICK-UP. ALSO NOTIFY US BY EMAIL OR PHONE OF LOCAL PICK-UP.

WINNING AUCTIONS WILL ONLY BE SHIPPED TO THE CREDIT CARD BILLING ADDRESS. If it happens to be a PO Box you MUST email us at ebay.columbus@intechraparts.com and provide us with a mailing address without a PO Box. This is for our consumer's protection and is a non-negotiable policy.

The winning bidder must include their COMPLETE address, including a contact PHONE NUMBER when completing your purchase. Failure to do so will only delay the arrival of your package.

Combined shipping may be available for some items, PROVIDED THAT THEY ARE ALL SHIPPING FROM THE SAME LOCATION. Please do not pay for items right away if you want combine shipping for your orders.

If you would like 2nd day or Overnight please email us for a quote and we will adjust your invoice or bill for you for an additional cost if the item has already been paid for.

We Do NOT use USPS for domestic deliveries. PLEASE Do Not Ask. We only use FedEx, and UPS on request. We will not assign salvage values to products. Local taxes and tariffs are the responsibility of the buyer.

THE METHOD THAT IS REQUIRED WITH OUR COMPANY CALLS FOR SIGNATURE REQUIREMENT, WE REQUIRE A EMAIL OR PHONE CALL FOR NO SIGNATURE REQUIREMENT

Items that are delivered No Signature Required may be left by FedEx in an unsecured location around your home.

Payment

Intechra Parts only accepts payments via PayPal, Master Card, Visa, Discover and  AMEX*   

*To Pay With Credit Card Please Call During Regular Business Hours To Give Us Your Credit Card Information.  Items Will Only Be Shipped To The Billing Address For The Credit Card.  Our Hours Are 8AM - 4PM EST Monday - Friday. 

Items will only be shipped to credit cards billing address, this is to protect against credit card fraud. If you would like the item to ship to another address, then you can contact your credit card company and request another shipping address be added to your account. This is a non-negotiable policy.

The following City / State Sales Tax will be collected:

AZ	8.25%
CA	7.25%
CT	6.00%
NJ	7.00%
OH	6.75%
TX	8.25%
WA	8.25%

Payment must be made in full within three (3) business days from the date of purchase. Payment Notifications Will Be Sent After 5 Days. After 7 Days Unpaided Item Reminders Will Be Sent. If there is no answer to an Unpaid Item Reminder an Unpaid Item Strike Will Be Left and the item relisted. If payment is not received, we reserve the right to re-list any item, and request credit from eBay.

Warranty

Unless otherwise stated Intechra Parts warrants 14-Day DOA from the date of shipment unless otherwise stated in the auction. Should product fail within this timeframe, a replacement part will be sent after the defective part is received. All warranty is provided by Intechra Parts. UNTESTED ITEMS ARE SOLD AS IS, WITH NO WARRANTY.

We strive to list all our items accurately, however, some of our items may have cosmetic imperfections such as case scratches, minor blemish and discoloration due to normal wear and tear, that do not in any way affect the performance of the unit. For these reasons, our warranty only covers the operation of the item and not the cosmetics.

To request warranty work, you must contact Intechra Parts with in the designated warranty period. If warranty work is required, Intechra Parts will issue a Return Merchandise Authorization (RMA) Number.  All items returned without an RMA Number will be refused and all warranty voided.

All returns should be addressed as follows:

Intechra Parts
IP Returns Department
Attention: RMA#: ________
2940 Eisenhower St
Carrollton, Texas, 75007

All requests for parts returns should be directed to our RMA Department at 888-588-9468 or 972-245-5050 or via our online RMA form to obtain a return authorization number and the correct return address. The RMA Department will verify the warranty status of the part on which you are requesting a return. Please provide as much information as possible to expedite the return and credit process, including the original purchase order and date the defective part was purchased.

When Returning Items Please:

1. Include the Computer Service Parts RMA number on the paperwork you are returning with the shipment
2. Return items with the original packing in the original box
3. Send returns prepaid using a traceable method. (UPS, FedEx, etc). We are not responsible for items lost in transit

Please see our website for more information on our warranty.

Returns

Intechra Parts accepts non-defective Part Returns if requested within the first 14 days of shipment. Non-defective Part Returns are subject to a 20% restocking fee.

Please see our website for more information and our complete return procedures.

Feedback

IntechraParts leaves feedback once you give feedback and an item is paid. Due to the number of sales we have on eBay, we have adopted a feedback policy that seems to work for our customers and ourselves. We go through our feedback file and submit feedback for those who have filed feedback on us. This policy ensures that everyone gets proper recognition and makes the process a bit smoother for both parties. If you are satisfied with our transaction, please leave a positive feedback and we will be sure to reciprocate when we do our updates. We leave positive feedback when we receive positive feedback, simple as that. All unresolved bids will be reported to eBay and negative feed back will be made. In other words, we give feedback once you give feedback and have paid. Due to the volume of our sales, we can only leave feedback every so often. Please be patient with us, we will leave you feedback when we have the time.

About Us

Intechra Parts is the fastest growing, world-leading, one-stop shopping source offering our customers excellent service and quality commitment. We are a multi-vendor parts distributor specializing in quality computer parts and peripherals. We stock parts for all major manufacturers.

Intechra Parts, the fastest growing single source for all your spare part needs is located in the Columbus / Gahanna area.

Our 267,000 square feet facility is stocked with tested and certified parts from major manufacturers with a high concentration of Dell, IBM and HP / Compaq parts. We take special pride in our ability to source hard-to-find parts, whether you're looking for a part that is obsolete or on back order from a manufacturer.